Privacy Policy

Effective Date: 26/10/2025
Last Updated: 30/12/2025

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage our property services.

RHG Properties Ltd is registered with the Information Commissioner’s Office (ICO) under registration number [ZC025825], and is a proud member of the Property Redress Scheme (PRS).

We are fully insured with both Public Liability Insurance and Professional Indemnity Insurance to ensure that our clients are protected at all times.

Company Name: RHG Properties Ltd
Company Number: 16811486
Registered Office: 128 City Road, London, EC1V 2NX
Email: info@rhgproperties.co.uk
Phone: 03301339246
Website: www.rhgproperties.co.uk

We may collect and process the following types of personal data:

• Contact Information: Name, address, email address, phone number.
• Property Details: Information relating to your property or tenancy.
• Identification Data: Copies of identification documents for compliance with anti-money laundering regulations.
• Financial Information: Bank details for rental payments or deposits.
• Website Usage Data: IP address, browser type, and usage statistics collected through cookies and analytics tools.

We process personal data for the following purposes:

• To provide our property management and letting services.
• To comply with legal and regulatory obligations (e.g., tenancy agreements, anti-money laundering checks).
• To manage client accounts, payments, and correspondence.
• To improve our website and services.
• To communicate with you regarding enquiries, appointments, and updates.

We only process your data where we have a lawful basis, such as your consent, contract performance, legal obligation, or legitimate interest.

We will never sell or rent your data.
We may share your data with trusted third parties only when necessary, such as:

• Maintenance contractors or service providers.
• Legal or professional advisers.
• Government or regulatory bodies (e.g., HMRC, PRS).
• IT or web hosting providers under strict confidentiality agreements.

All third parties are required to handle your data in compliance with applicable data protection laws.

We implement robust technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.
All information is stored securely, and access is restricted to authorised personnel only.

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.
After this period, your data will be securely deleted or anonymised.

Under UK data protection law, you have the right to:

• Access a copy of your personal data.
• Request correction or erasure of your data.
• Object to processing or restrict how your data is used.
• Request transfer of your data to another organisation.
• Withdraw consent (where applicable).

To exercise these rights, please contact us at info@rhgproperties.co.uk

Our website uses cookies to improve functionality and analyse traffic.
You can manage or disable cookies through your browser settings.

RHG Properties Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.
ICO Registration Number: [ZC025825]
For more information about data protection rights, visit the ICO website: https://ico.org.uk.

• Member of the Property Redress Scheme (PRS): [16811486]
• Fully insured with Public Liability and Professional Indemnity Insurance.

These memberships and policies ensure that all our clients and tenants are protected and treated fairly.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

RHG Properties Ltd
Email: Info@rhlettingsltd.co.uk
Phone: 03301339246
Address: 128 City Road, London, EC1V 2NX

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):  https://ico.org.uk/concerns