Frequently Asked Questions

1. What services does your property management company provide?

RHG Properties Ltd offers a comprehensive range of property management services designed to protect and enhance the value of your investment. These include property inspections, maintenance coordination, guaranteed rent & more. 

2. How are maintenance requests and repairs managed?

All maintenance and repair requests are managed promptly through our network of qualified and insured contractors. We ensure all work meets professional standards and is completed efficiently. Landlords are kept informed of any required maintenance. No major repairs are undertaken without prior authorisation unless urgent action is necessary to safeguard the property.

3. How do you ensure my property is well-maintained?

We have a cleaning team who conduct routine property inspections when guests leave and ensure all maintenance issues are addressed in a timely manner. Preventative maintenance is a key focus, helping to preserve your property’s condition and value while minimizing unexpected costs.

4. How long do you offer management term agreements?

We offer 3-5 years management. We are fully compliant with the ICO & PRS. We have contracts tailored to each landlord & property. 

5. How do you communicate with landlords?

We maintain clear and consistent communication with all property owners. Landlords receive regular updates on property maintenance activities. Our team is always available to address questions or provide advice regarding property operations and management.

1. What makes RHG Properties different from other accommodation providers?

At RHG Properties, we pride ourselves on offering more than just a place to stay — we provide a comfortable, stylish, and welcoming environment designed to make every guest feel at home. Our attention to detail, cleanliness, and guest experience sets us apart.

2. What types of accommodation do you offer?

We offer a range of fully furnished properties, from modern apartments to spacious family homes. Each property is thoughtfully designed and equipped with all the amenities needed for a comfortable short- or long-term stay.

3. What amenities are included in RHG Properties’ accommodations?

Each property features high-quality furnishings, complimentary Wi-Fi, Smart TVs, fully equipped kitchens, fresh linens, and essential toiletries. Selected properties also include free parking, private outdoor spaces, or in-unit laundry facilities.

4. Is housekeeping included during my stay?

Yes. All our properties are professionally cleaned before each stay. For extended bookings, we can also arrange regular housekeeping or linen change services upon request.

5. How do I check in and out?

We offer flexible, self-check-in options with secure key collection or smart lock access. Check-in and check-out times are clearly communicated before your stay, and our team is available to assist if you require special arrangements.

6. Are RHG Properties suitable for business travellers?

Yes. Many of our properties are ideal for business stays, offering high-speed internet, dedicated workspace areas, and convenient locations near key business districts and transport links.

7. Do you offer discounts for longer stays or returning guests?

We value our returning guests and those booking extended stays. Special rates and discounts may be available depending on the duration of stay and property type — please contact us directly for details.

8. How can I book a stay with RHG Properties?

Booking is simple. You can reserve your stay directly through our website or via phone. Once your reservation is confirmed, you’ll receive all check-in details and guest information to prepare for your visit.